GENERAL PROVISIONS
Except as otherwise agreed through specific stipulations between Couleur Lave and the customer, all offers of creation, investigation and supplies of our products are undertaken, without exception, within the terms and conditions outlined below.
All orders will imply the client’s agreement to the terms and conditions presented herewithin.
ORDERS
Modifications will only be accepted within the 48 hours following receipt of the purchase order on commercial headed paper, except where a formal written agreement is provided by Couleur Lave.
The contract is only finalised once the order has been formally accepted.
PRICE
Our prices are valid for three months only, from the date of the written quotation.
The prices stipulated in the quotation are understood as those at the moment of factory exit.
The quotation does not include: removal costs, transport costs, customs, any other taxes and costs relating to sending, exporting and delivery of the merchandise.
TIMING
Timings given in our order confirmations are provided as indicative only. Any potential delays will not incur sale cancellation, nor will it incur the refusal to receive the delivery or receiving any compensation.
TRANSPORT
The risks inherent to packaging, removal, transport, sending, administrative and/or customs formalities are insured by the customer or his/her agent .
MERCHANDISE ACCEPTANCE
The enameling of the lava is an artisanal technique.
The transparency of the colour renders visible the imperfections of the material and its cracks, more or less fine, on the surface of the finished product. These are called faïençages, the imperfections are characteristics of enameled lava and are not to be considered defects or anomalies.
Any complaints about our products should be made in writing by email to Couleur Lave, within three days of the merchandise being received at the customer’s address.
LIABILITY
COULEUR LAVE will not be held responsible for any improper technical use of its materials.
PAYMENT
The removal of any merchandise from the factory will only occur once the totality of the agreed price has been paid to COULEUR LAVE .
The buyer commits to providing proof of a bank transfer to Couleur Lave as order payment.
Without full payment or proof of bank transfer, Couleur Lave reserves the right to prevent the removal of the merchandise.
PAYMENT METHOD
Upon receipt of Couleur Lave’s acceptance of the customer’s purchase order, a 50% deposit of the total transaction is required.
The order will only be processed once the deposit has been received, or a proof of bank transfer to Couleur Lave’s bank account has been provided.
OWNERSHIP
Couleur Lave remains the sole owner of the merchandise until the payment has been made in totality.
